This Certificate Course in Customer Service Excellence (Tourism) delves into the world of tourism, exploring its economic impact and identifying key tourist segments. Besides effective communication skills, participants will gain a strong foundation in customer service principles across different touchpoints in the travel journey. Furthermore, the course explores technology tools like social media, mobile apps, and data analysis to personalise the customer experience and drive continuous improvement.
Module 1: Tourism and Customer Service
Module 2: The Tourist Experience
Module 3: Service Excellence in Tourism
Module 4: Technology and Customer Service in Tourism
